FAQ

Terminal / usage environment

Is it possible to purchase or make a reservation using a mobile phone (feature phone or garage)?


It cannot be used on mobile phones (feature phones or garages).

Please purchase or make a reservation from your smartphone, computer, etc.

Each company's feature phone (au: feature phone, NTT DoCoMo: sp-mode mobile phone, Softbank: evolved feature phone, etc.) is not supported.Please purchase or make a reservation from your smartphone, computer, etc.




What should I do if I change the model after purchasing or making a reservation?


If you have registered as a member and made a purchase / reservation, you can display the QR code from the purchase / reservation ticket list by logging in to ART PASS again.
If you are not registered as a member, you can display the QR code from the purchase / reservation email. Please check your email again from the new model.
Ticket inquiry screen at the bottom of the ticket information page
You can also get the QR code again by re-entering your email address and phone number from (https://art-passes.h2w-dev2.work/user/recover-order).




I don't have a smartphone, can I use it?


It is possible to purchase and reserve tickets on your computer and print out the QR code to enter.




Are there any restrictions on the OS and browsers that can be used on PCs and smartphones?


We recommend using the following browsers to view ARTPASS from your computer or smartphone. ・ Microsoft Edge latest version
・ Safari latest version
・ Firefox latest version
・ Chrome latest version Recommended OS version of smartphone
・ Android OS: Android 8.0 or later
・ IOS: iOS 11.0 or later ※please note
If you use a browser other than the recommended one, it may not work or display properly. Even in the recommended environment, you may not be able to use the service depending on the security settings of the browser you use and the usage status of security software.





About payment

What are the payment methods?


The payment methods that can be used vary depending on the exhibition. Please check the purchase / reservation page for each exhibition for available payment methods.




Can I issue a receipt?


You can download the receipt from the "Issue Receipt" button at the bottom of the ticket screen.




What does the store name on my credit card billing statement say?


It is described as "Do Creation Co., Ltd."




Is it possible to select the number of payments for credit card payment?


In principle, we only accept one-time payments.




If I made a purchase with a credit card, when will the credit card be used?


It will be the date of purchase.




What kind of credit card can I use?


We accept VISA, Mastercard, JCB, Diners Club and American Express.
* Gift cards issued by card companies cannot be used.




What is a security code?


This number is issued as a means to confirm that the credit card itself is in the customer's hand when using the credit card for Internet shopping.
Of the 7-digit numbers printed on the signature line on the back of the credit card, the 3 digits on the right. AMEX is a 4-digit number printed on the top right or top left of the credit card number on the surface of the card.
If you have a credit card that does not have a security code, please contact your credit card company.





About tickets

I haven't received the "Purchase / Reservation Email". Have you completed your purchase / reservation?


If you have registered as a member and made a purchase / reservation, you can check the purchase / reservation ticket list by logging in to ART PASS again.
If you are not registered as a member, please re-enter your e-mail address and phone number from the ticket inquiry screen (link) to get the ticket inquiry result e-mail.
Please make sure that you can receive emails from @ art.passes.jp before sending.




I clicked "Buy / Book Ticket", but the internet connection was cut off on the way. Can you confirm that the application has been completed?


Please confirm that you have received the "Reservation / Purchase Information Email". If you receive the email, your purchase / reservation has been completed.
If you are a member, please log in to ARTPASS and check the purchase ticket list.




How can I display the ticket (QR code) screen?


The ticket (QR code) screen can be displayed by accessing the URL described in the "Reservation / Purchase Information Email".
Members can log in to ARTPASS and display it from the purchase ticket list.




Is the QR code displayed on the smartphone screen an admission ticket?


It will be an admission ticket. However, the usage may differ depending on the event and ticket type. Please check each exhibition page as it may also serve as a coupon.




What should I do with the QR code screen displayed on my smartphone on the day of the exhibition?


On the day of the event, please present the QR code screen displayed on the screen at the entrance. The staff will read the QR code and enter the venue.




On the way to the venue, the battery of my smartphone ran out and I couldn't display it. Can I enter?


If you cannot display the QR code screen, you will not be able to enter, so please check the battery status before coming to the venue.




There are cracks or stains on the LCD screen of the smartphone. Can I enter?


You can enter if you can read the QR code with the reading device of the staff, but if you can not read it, you may not be able to enter. Please also consider printing out the QR code on paper.
We cannot take responsibility if you cannot enter.




Can I buy / reserve an online ticket on the day and enter immediately?


If there is a vacancy in the sales slot, you can enter by purchasing an online ticket on the day. In addition, it may take some time from the purchase / reservation of the ticket to the admission.




What should I do when I enter if I have purchased / reserved multiple tickets for my family from one terminal?


If you purchase or reserve multiple tickets on one terminal,
① When you enter, you can enter by displaying the QR code of the ticket on the smartphone of the purchaser / reservation person and presenting it.
(2) If you come to the venue separately from your companion, you can distribute it to your companion's smartphone. If you distribute the ticket to your companion by e-mail etc., you can display the QR code on your companion's smartphone.




How can I distribute the purchased / reserved tickets?


You can distribute by clicking the "Distribute" button on the ticket screen.




How many tickets can I distribute?


All tickets can be distributed if the exhibition is distributable.




I want to redo the distribution. Is it possible to get back what I distributed?


If the recipient presses the "Receive" button and has not received it, you can cancel the distribution by clicking the "Cancel Distribution" button of the relevant ticket. After that, please go through the distribution procedure again. Once you have received it, you will not be able to retrieve it.




I received a ticket distribution email. What should I do?


Tap the URL in the body of the distribution email and click the "Receive" button to complete the procedure.




If I make a purchase / reservation in bulk, do I have to distribute it to my companion?


If you can enter with your companion, you do not have to distribute it. If you cannot enter at the same time, please distribute the ticket.




What happens if multiple copies of the same QR code are created?


The purchaser and the owner are responsible for managing the QR ticket. If there are multiple identical QR tickets due to duplication, etc., only the first one entered will be valid. After that, you will not be able to enter even if you purchased your own QR ticket. The organizer and ART PASS will not be held responsible for any troubles caused by copying the QR ticket.




Is it okay to print the ticket in black and white?


There is no problem.




I printed the ticket, but there is haze and bleeding. Can I enter?


You can enter if the QR code can be read by the staff's reading device. If you cannot read it, you may not be able to enter. Please bring the QR code printed in perfect form.
We cannot take responsibility if you cannot enter.




Is the QR code to be printed out an admission ticket?


It is an admission ticket. However, the usage may differ depending on the event and ticket type. Please check each exhibition page as it may also serve as a coupon.





Change / Cancel

Is it possible to cancel the purchased ticket?


Please check the cancellation policy for each ticket. In the case of an exhibition that can be canceled, it is possible from the screen opened from the URL described in the ticket purchase / reservation email.
Please note that the distributed tickets cannot be canceled.




Is it possible to change the number of purchased tickets?


You cannot change the number of purchased tickets.




Is it possible to change the date and time of the purchased / reserved ticket?


Is possible. However, depending on the exhibition, etc., it may not be possible to change it or the number of times may be limited, so please check the official website of the exhibition.




How do I get a refund if I cancel?


If the payment is made by credit card, the refund will be made to the credit card in principle.
Depending on the timing of the processing procedure of the credit card company, the payment itself may be canceled or the full amount may be deducted and then refunded. Please check your usage statement for refund status.




What happens to my refund if I cancel the distribution?


Tickets that have been distributed cannot be canceled. In the case of an exhibition that can be canceled, only the undistributed tickets will be refunded to the purchaser / reservation person according to the cancellation policy.
In the unlikely event that a problem occurs between the distributor and the recipient, we will not take any responsibility, so please be aware of this.





About members

I registered as a member, but I would like to know how to unsubscribe.


Members can unsubscribe from the "Unsubscribe" menu on My Page by logging in to ARTPASS.




I want to stop the delivery of the e-mail newsletter.


If you are a member, you can log in to ARTPASS and set the stop from the "Settings for various magazines and emails" menu on My Page.
For non-members, please check the delivered e-mail newsletter for instructions on how to stop e-mail delivery.





On the use of artpass

Is there a time when the ticket purchase / reservation service using the ART PASS official website will not be available?


Basically, it can be used 24 hours a day. We will notify you in advance if there are times when it will not be available due to server maintenance, etc.




Please tell me how to inquire.


Please use the inquiry email form on the ART PASS official website.
We will answer within one to five business days.





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